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Meridian Partners’ Sr. Consultant publishes article in SAP NetWeaver magazine |
Build a Quality Support Center: What Every Public Sector Agency Needs to Know About CCC Certification
by Steve Parris
A goal of every SAP customer should be to achieve high-quality, well-structured support for SAP systems. Getting an SAP-certified Customer Competency Center (CCC) in place is a key step toward this goal — but a process that often challenges public sector agencies. Here’s some practical advice for a successful SAP CCC audit that can help any company considering the benefits of certification.
Budgetary and statutory compliance, complex financial reports, leverage from powerful interest groups, and close public scrutiny are not uncommon challenges for SAP customers. But for public sector agencies, these challenges are at the heart of their business processes and IT systems — making high-quality systems support even more crucial.
The special set of budgetary and structural constraints in the public sector can lead to a clash between the need for competitive pricing for quality service and the fiduciary trust demanded by the public. All spending must be transparent; governments are publicly accountable for details of their operations; even initial budgetary planning is scrutinized by citizens and special interest groups.
Effective support of a business-critical landscape can be difficult to achieve in private sector and government agencies. Yet organizations should — and can — aim to offer high-quality, well-structured, well-staffed support centers for their SAP systems.
The first step, of course, is to ensure that SAP support is planned for as part of any SAP project. But another logical step is to get your SAP support center — or SAP Customer Competency Center (SAP CCC) — certified by SAP so you can see the business benefits of certified status.
A goal of every SAP customer should be to pass the SAP certification program’s audit on the first attempt. This article offers an approach for a successful certification process that all organizations can learn from — but with a special focus on the public sector. Because governments typically lose points in the certification process for certain criteria that is out of their control, it is critical for public sector agencies to maximize their opportunities for a successful certification, and this article provides an example of why and how one government agency did just that.
Read the entire article on netweavermagazine.com |
